Simple Pricing, Serious Results
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Payment Information
Everything you need to know about billing, payments, and subscriptions with XSpark.
Payment Methods
We accept the following payment methods through DodPayments:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- Mobile Money (M-Pesa, MTN, Airtel Money)
- Bank Transfers
All payments are processed securely through DodPayments with industry-standard encryption.
Billing & Subscriptions
How billing works:
- Start with a 5-day free trial
- After trial ends, automatic monthly billing begins
- Billing occurs on the same day each month
- You can upgrade, downgrade, or cancel anytime
- Cancellations take effect at the end of the current billing period
Supported currencies:
120+ currencies - prices automatically converted at current exchange rates
Refunds & Cancellations
Cancellation policy:
- Cancel anytime with one click from your dashboard
- No cancellation fees
- Access continues until the end of your billing period
- No automatic renewal after cancellation
Refund policy:
- 7-day money-back guarantee on first payment only
- No refunds for subscription renewals or after 7 days
- No refunds for partial months or unused time
- Refunds processed within 5-10 business days
- Contact support@xspark.ai to request a refund with proof of eligibility
Frequently Asked Questions
Do I need a credit card for the free trial?
Yes, a payment method is required to start your 5-day free trial. You won't be charged until the trial ends.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time from your dashboard.
What happens if my payment fails?
We'll send you an email notification and retry the payment. Your account will remain active for 7 days while we retry.
How do I update my payment method?
Go to Settings → Billing in your dashboard to update your payment information.